In building business capability, organisational strategies typically have a number of streams:
*Customer engagement *Building future capabilities *Simplification *Innovation *Digital transformation.
Taking those themes and cascading them through the organisations various functions and activities in a coordinated way is not easy. The approach that you take to implement the various themes will depend on the priorities.
For example, if you are looking at building customer engagement, these questions need to be answered;
*How do you deepen existing customer relationships through new ways of interacting?
*How do you deliver value and minimizing risk?
It may mean that you need to develop new products, services and business processes. To do that you need specific capabilities. The capabilities that you have today, may not be the capabilities that you need for tomorrow.
Simplification
If you are looking to simplify the key enablers of your business (such as the technology and applications that are used). One approach is to reduce the number of applications in use. Streamline infrastructure and reporting.
Innovation
If innovation is the key theme, you need to be able to think outside of the box. That could involve working with partners and customers. Allowing you to create the operational environment, tools and techniques that meet everyone’s needs.
Capabilities
Building business capability can be confusing and frustrating. But it doesn’t need to be that way. By starting with a high level current capability model you can determine what you have today. From there you can determine how each capability will be impacted by the strategic themes.
It’s all about making sure you have the controls you need today and have the capability to navigate tomorrow. The rate of change is rapid! It is not going to change. We are seeing rapid change in technology application, regulation and digital threats.
Do you understand and have insight into the capabilities you have and need? If not, I can help, email me at jackie@realisingpotential.com.au for more information.
How could, and how should, we transition?
August 14, 2020
Protected: Weather the storm or change the climate
June 24, 2020
realising success® playbook
June 17, 2020
How to go quicker by taking time to stop…
April 1, 2020
Getting through the crisis.
March 30, 2020
Less than 50% of businesses are leveraging process insights.
February 17, 2020
Business Alignment Webinar
December 20, 2019
The Westpac alignment lessons we should take to the bank
December 4, 2019
It’s not progress, it’s just activity
October 4, 2019
Getting better visibility of emergent risk
September 14, 2019
Bright Shiny Object Syndrome
July 26, 2019
Collaboration – the social contract
May 1, 2019