Our Approach

As every project is unique we tailor our services to suit. We work with you to achieve your defined outcomes, whether that’s business improvement, developing a business or enterprise level architecture, implementing a new enterprise system, or solving a complex problem with our outcome-based frameworks and methods.

The Co-owners of the business have over 25 years experience in Australia and internationally.

Integrity, ethics and independence are important to us. All of our engagements are outcome focused and are overseen by the personal involvement and oversight of the directors and leadership team.

Central to our approach is our proven framework realising success®, this forms part of the tool set we use to ensure your project has a successful outcome.

Framework Diagram

Our Consulting Services

Strategic Performance Architecture

Sustainability and repeatability are supported by the positive disruption and alignment of key business enablers such as Technology, Process, People and Information.

As with any initiative you need to define a starting point and have a compelling reason for change. What are the strategic outcomes that you need to achieve? It’s not always about growth, profit or cash management, although, these are important and what most clients ask us to assist with.

You need someone that can define, plan, drive and deliver strategic outcomes and performance. We call that role the Strategic Performance Architect. The Strategic Performance Architect helps you to:


  • Build and deliver a sustainable performance architecture for your business.

  • Leads the change and transition process.

  • Drives the strategy alignment process.

  • Builds organisational capability.


Enterprise Applications (ERP, CRM, PLM, ECM)

(Enterprise Resource Planning, Customer Relationship Management, Product/Project Lifecycle Management, Enterprise Content Management)

When it comes to optimising your business, you need to have enterprise applications that improve your operational processes and enhance overall performance. By enterprise applications, we mean integrated applications that will support the entire business. Most importantly, you need advice and guidance that you can trust.

We provide independent and expert guidance to help you define your requirements, implement your chosen enterprise application and improve operational performance and capability.

System & Process Reviews

If you are unhappy with your existing systems or processes and are unsure as to what to do, we can review what you have and help you determine what you need.

Completing a review of your current systems gives you a clear view of what you have, what overlaps and what needs to be upgraded or replaced.

We consider how all the pieces interrelate and the impact of making changes. We can help you design and deploy your systems to be agile and responsive to your business needs, making sure you get the right information, to the right people, at the right time, in the appropriate format.

Delivery Management

Delivery Management is more than Project Management. It is the leadership and management required to optimise and transform systems, process, people and information to achieve business outcomes.

Our Delivery Managers ensure that required project outcomes are met and delivered on time and on budget (or under). They are your advocate, and if required, will manage internal and external relationships to ensure your project is successful.

We believe there are non-negotiable elements to delivery management that include:


  • Leadership and Management services that deliver on time, on (or below) budget to agreed quality and scope.

  • Direction and governance.

  • Relationship management.

  • Engagement.

  • Responsibility and accountability.

  • User Acceptance Testing.

  • Continuous improvement.


ERP remediation

Have you implemented an Enterprise Resource Planning application and it has been poorly implemented or is not delivering what it should? We can help you to:


  • Improve the effectiveness of the systems and maximise the use of functionality.

  • Streamline business processes and data entry.

  • Achieve better practice.

  • Improve reporting plus output.

  • Improve the user experience.


Call us and ask us how we can help you improve your system and return on investment and what we have done for other clients.

Expert Opinion

Having undertaken a number of Expert Opinion projects across Australia, we have the knowledge and expertise to provide expert opinion/witness services for mediation and litigation.